GENERAL TERMS AND CONDITIONS OF SERVICE

These General Terms and Conditions of Service constitute a legally binding agreement between you (“You” or “User”) and BIKERGUARD d.o.o., a corporation organized under the laws of the Republic of Slovenia, company number: 8378312000, tax number: 39156087, with its registered office at Ulica Ane Ziherlove 10, 1000 Ljubljana, Slovenia (“Company,” “We,” or “Us”). These Terms govern your use of the BIKERGUARD online store and the purchase of products therein.

ACCEPTANCE OF TERMS

By accessing or using the BIKERGUARD website (“Website”), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Website.

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Website for personal, non-commercial purposes in accordance with these Terms.

DEFINITIONS

“Product” means an item displayed for sale on the Website.

“Order” means your offer to purchase a Product through the Website.

“Order Confirmation” means the email we send acknowledging receipt of your Order.

“Order Acceptance” means the email confirming our acceptance of your Order, at which point a binding contract is formed.

“Privacy Policy” refers to our data handling practices, accessible at https://bikerguard.com.

WEBSITE USE AND USER RESPONSIBILITIES

You must be at least 18 years old or have legal parental or guardian consent to use the Website. If you act on behalf of a company, you confirm that you have the authority to do so.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree not to use the Website in a manner that may harm us, other users, or third parties.

We may suspend or terminate your access to the Website without notice for violations of these Terms or for activities that compromise security or legal compliance.

ORDERING PROCESS

To place an Order, follow the checkout instructions on the Website. You must provide accurate and complete information. You will receive an Order Confirmation, but this does not signify our acceptance. We reserve the right to reject or cancel Orders for reasons including but not limited to:

  • Product unavailability
  • Errors in pricing or Product description
  • Payment issues
  • Legal restrictions

If we do not accept your Order, we will notify you and issue a refund within 14 days.

PRICING, PAYMENTS & TAXES

All prices are in USD. EU customers will see VAT included at the rate of their country of residence. Non-EU customers may be subject to import duties, taxes, and fees, which are their responsibility.

Payment must be made at the time of Order. Currency conversions and bank fees are the customer’s responsibility. Orders are dispatched only after payment has been received.

SHIPPING & DELIVERY

Products are usually shipped within 1–2 business days after Order Acceptance. Estimated delivery time is 7–21 working days, depending on location and other factors.

Delays may occur due to holidays, supply chain disruptions, or force majeure. Pre-Order items may have longer lead times, and we will provide estimated shipping dates. You may cancel the Order if delays exceed a reasonable timeframe, in which case we will refund your payment within 14 days.

RETURNS & CANCELLATIONS

You may cancel your Order before dispatch by contacting info@bikerguard.com. A handling fee of up to 20 EUR may apply.

You may return Products within 14 days of delivery provided they are:

  • Unused
  • In original packaging
  • Accompanied by proof of purchase

Return shipping costs are your responsibility, except in cases of defective or incorrect items.

Refunds will be processed within 14 days of receiving the returned item.

DISCLAIMERS AND LIMITATION OF LIABILITY

The Website and all Products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall we be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount you paid through the Website or $100, whichever is greater.

Nothing in these Terms shall limit liability where prohibited by law, including liability for death or personal injury caused by negligence.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of Slovenia. If a dispute arises, the parties agree to first attempt resolution through mediation at:

  • European Centre for Dispute Resolution (EU customers)
  • American Arbitration Association (US and other customers)

Failing resolution, the mediator shall act as arbitrator under the applicable accelerated arbitration rules.

FEEDBACK

By submitting feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free license to use, modify, and commercialize such feedback.

MODIFICATIONS TO TERMS

We may revise these Terms at any time by updating this page. Continued use of the Website after such updates constitutes acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

CONTACT

For questions, claims, or concerns, please contact us at: info@bikerguard.com